Helping organizations to succeed is my passion! I have an insatiable appetite for solving complex problems and helping organizations with repeatable processes and organizational alignment from sales through operations. I leverage a fruitful career of senior positions to collaborate with your team to harness the untapped business potential that will continually produce tangible results.
Early career experiences were significant. New plant startups and established companies provided a base in which I had the opportunity to implement Kaizen (Lean) strategies. As a result, I have leveraged Kaizen / LEAN techniques in non-manufacturing companies, especially technology companies, to facilitate transformation frameworks and performance improvement.
As an expert in customer retention, expansion, and selling value, I have an unwavering commitment and focus on optimizing the customer experience. Every touchpoint with the prospect or customer has a significant impact and can always improve through organizational performance.
The employee experience and its impact on customer experience is a critical area. I help organizations to understand the impact on company performance and how to leverage the best while upskilling the team.
I believe that a solid a 'North Star' strategy with organizational alignment and operational excellence will turbocharge the success of any organization regardless of their starting point.
Outside of work, I am also a non-stop seasoned DYI (Do it Yourself) home renovator to the benefit of my family and friends. Home renovation projects have a strong parallel with my work experiences. They require planning, strong skills with the proper tools and need a disciplined project approach. The results in my work experience and DYI renovation are rewarding with tangible results.
2234 Titus Avenue, Rochester, NY 14622 US
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